Royal Surrey FT: Patient-Led Service Development - Hearing the True Voice of Women

The maternity department recognised the limitations of its previous feedback methodologies; they were few in number and over-represented the voice of white British women. Prescriptive questions reduced the department’s ability to understand how women viewed their experience of our service. We recognise that women share their experiences through a variety of digital forums. By using a patient experience platform, we now hear the voice of all of our population of women. This has enabled us to meet the challenges of the covid-19 pandemic, develop our services to meet patient need, and successfully fund ventures to support maternity transformation.

The work they have done to ensure women from diverse and vulnerable groups are represented is superb, said HSJ’s judges.

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Bradford District and Craven Place: COVID-19 Vaccination in Pregnancy — HIGHLY COMMENDED

Bradford Teaching Hospitals FT: Outstanding Maternity Services

James Paget University Hospitals FT and Norfolk and Waveney ICS: The JPUH COVID-19 Fast Track Vaccination Clinic for Pregnant People

NHS England Midlands Region: Regional Maternity Escalation Policy and SitRep

Royal Surrey FT: The TEACUP Framework for Escalation

The London Maternity Clinical Network: Optimising the 6-8 Week Maternal Postnatal Check

Yeovil District Hospital FT: Implicit Bias in Maternity Care



Winners of HSJ Patient Safety Awards 2022 revealed