in association with




On demand recording now available  

Temporary staff, most notably through staff banks, play an important role in the delivery of NHS services. With staffing pressures compounded by the pandemic, the need for a well managed flexible workforce is particularly notable.

So how can NHS organisations ensure temporary workers feel like an integral part of the team, particularly during these challenging times? How can organisations ensure that the logistics of employing temporary staff are well managed? How, in short, can the NHS make the most of temporary workers – and temporary workers feel that they are getting the most out of their work for the health service?

This HSJ webinar, run in association with SAP, brought together a panel to consider the answers to these questions.

A recording of the session is now available. 

For those who had previously registered for the webinar, click here to view the on demand recording.

For those who have yet to register, scroll to the bottom of the page and complete the form. Details of how to access the on demand recording will then be sent to you via email.




Nicola McQueen, chief executive, NHS Professionals

Nicola McQueen was appointed chief executive of NHS Professionals – the largest temporary staff supplier to the NHS – in September 2019 having initially joined as chief operating officer in January 2019. She is passionate about workforce business issues, having spent the past 20 years supporting and creating effective staffing strategies across both the private and public sectors. She is also chief executive of Doctors Direct, the locum service from NHS Professionals.


Vicky Revis, vice president and business manager – EMEA North, SAP

Vicky Revis has a wealth of knowledge and expertise in contingent workforce world, having worked in recruitment throughout her career. She joined SAP in 2016 and is responsible for the growth of the business’s provision of external workforce management software.


Natalie Nightingale, head of temporary staffing, University College London Hospitals Foundation Trust

Natalie has over 20 years’ experience in public sector recruitment mainly within large corporate recruitment organisations specialising in health, social care and education. She joined University College London Hospitals Foundation Trust at the start of the pandemic to oversee temporary staffing. Within this role Natalie is also the North Central London Integrated Care System (ICS) lead for temporary staffing and is leading on the implementation of an ICS-wide collaborative staff bank.

Victoria Race, head of temporary staffing, University Hospitals Birmingham Foundation Trust



Claire Read, contributor, HSJ

Claire Read is a professional writer and editor who has specialised in healthcare throughout her 20-year career. She has been a regular contributor to HSJ since 2012 and has a particular interest in healthcare digitisation and technology.

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