Ian Crichton
Ian Crichton is managing director, health, at Serco
CommentIt’s time for a new mindset to unlock the power of the NHS’s support staff
A change of mindset is needed if the NHS is to truly unlock the power of support staff to deliver better value, better environments and better care, writes Ian Crichton
CommentMobilising our ‘Hidden Army’ for better environments, value and care
Evidence shows that happier patients get better more quickly – and that supported staff make fewer mistakes, writes Ian Crichton