PERFORMANCE: The Care Quality Commission has identified major concerns at a service run by Kent and Medway NHS and Social Care Partnership Trust.

The CQC found major concerns at the trust’s Assessment and Intervention Service, based at the Birling Centre in West Malling.

The CQC said: “Patients who use this service had their needs assessed and their healthcare needs met. However, information had not been used to plan care or manage people’s behaviours in a way that focused on their individual needs.

“We have received an action plan from Kent and Medway NHS and Social Care Partnership Trust. Most of the actions are to be completed by 31 May 2012,” the regulator added.

The site was one of five at which major concerns were identified by the CQC this week. It has published the latest 36 reports from a targeted programme of 150 unannounced inspections of hospitals and care homes that care for people with learning disabilities.

Inspections were focused on two outcomes relating to essential standards of quality and safety: the care and welfare of people who use services, and safeguarding people who use services from abuse.