PERFORMANCE: The Care Quality Commission said the foundation trust passed both of the standards relating to dignity and nutrition it inspected during a spot check as part of a wider investigation into how older patients are treated.
The regulator checked two “essential standards” of care during an inspection of two wards – Harrowden A and Barnwell B – at the trust’s Kettering General Hospital on 22 March.
Inspectors – including a practising nurse – observed how people were being cared for, talked with patients, talked with staff, and checked records.
The standards assessed were:
- People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run
- Food and drink should meet people’s individual dietary needs
It concluded that overall the Kettering General Hospital was meeting both essential standards.
In its report, the regulator said: “People feel they are able to ask about things they are unsure about and get the information they need to help them choose. People also feel they are respected as individuals, treated with dignity, and that staff will listen to and act upon what they have to say if they are unhappy with their care.”
It added: “People are getting the food and drink they need during their stay in hospital. Choice and personal preferences are promoted and for those people who need additional help to eat or drink the necessary assistance is provided to ensure they get what they require.”
The regulator visited 100 hospitals as part of its programme of inspections on older patients’ treatment and is currently publishing them in batches, of which this is the fourth.
Care Quality Commission report (see attached, right)
2 June 2011