Latest news – Page 2773
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telephone services
'It seemed a bit robotic, but you pick up vibes from the caller and use your clinical judgement'
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A year down the line
By the end of the year, 60 per cent of the population will be covered by the nurse-led telephone helpline NHS Direct. But doubts remain about whether it really helps cut visits to doctors or accident and emergency departments. Janet Snell reports
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Three calls to get help: patients' views
The community health councils in each of the first-wave pilot areas have reported positive feedback from the public. The Sheffield researchers also asked people what they thought of the service, with varied responses.
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REFERENCES
1 Evaluation of NHS Direct First-wave Sites. First interim report to the Department of Health. School of health and related research, Sheffield University, 1998.
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'Sheer unadulterated misery': life - and death - in the Russian Federation
If Frank Dobson provided the up-beat message, Richard Alderslade, regional adviser for partnerships in health at the World Health Organisation European regional office, came up with the gloom. He focused attention on the state of public health in the newly independent states of the Russian Federation where the average man ...
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Common target
The Amsterdam treaty ensures 'health protection' in all policy areas. After bringing down the Commission, MEPs want to go further, reports Tony Sheldon
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Call for regulation of healthcare assistants
There should be a shake-up in the role of NHS healthcare assistants to ensure that they are properly trained and regulated, according to Helen Jones, Labour MP for Warrington North.
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in brief
Health secretary Frank Dobson said he had 'sympathy' with people who use accident and emergency departments as 'drop-in centres' when they are 'feeling off-colour'. He said: 'Although that use poses burdens, I believe that the NHS should provide what local people clearly want of their hospitals.' In some areas GPs ...
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Short cuts NHS told it 'must do more to prevent child abuse'
The NHS should do more to reduce child abuse, according to the National Society for the Prevention of Cruelty to Children, which has launched a campaign to raise £250m and eliminate child abuse within a generation. Mike Taylor, director of children's services, said: 'The health service should be looking at ...
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Short cuts Clinical governance plans are 'apple pie', claim GPs
GP leaders have attacked government proposals for introducing clinical governance as 'motherhood and apple pie'. British Medical Association GP negotiator Dr Laurence Buckman said it was 'ludicrous' that guidance published last week contained 'no budget for clinical governance'. Higher standards of clinical care could not be achieved without funding for ...
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Short cuts Smokers are being 'duped' by 'light' cigarette brands
The Health Education Authority has called for a ban on the use of terms such as 'light', 'ultra' and 'mild' in relation to cigarettes, following a survey that found one in five smokers thought they reduced their risk of lung cancer and heart disease. HEA smoking campaign manager Steve Woodward ...