PERFORMANCE: Inspectors from the Care Quality Commission have given the University Hospitals of Leicester Trust the all-clear after it was issued with a warning notice by the watchdog earlier this year.
A follow-up visit to Leicester Royal Infirmary by the CQC in May found the trust was now meeting all the essential standards of quality and safety in areas where the watchdog had previously said it had major concerns.
The trust was issued with a warning notice after an inspection revealed lengthy trolley waits, resulting in “a lack of privacy and dignity”.
The watchdog said problems in the trust’s medical admissions unit meant patients were waiting many hours without a bed with examples of patients waiting as long as eight and six hours.
Following the original inspections and warning notice in March the trust stopped the practice of patients waiting on trolleys.
In the latest visit to the trust on 4 May, CQC inspectors found no patients waiting on trolleys and staff told them patients were no longer sent to the ward to wait for beds to become available. Other concerns over unlocked medication cabinets and unsecured drug trolleys had also been dealth with. Ward meetings had taken place with staff.
The CQC report said that because patients were no longer waiting on trolleys: “This meant people’s care and treatment was planned and delivered in a way that helped to ensure people’s safety and welfare.
“People experienced care, treatment and support that met their needs and protected their rights.”
Staff told the CQC they now felt they could raise concerns which the inspectors said “was a contrasting picture to our previous visit when staff felt communication was poor and their comments were not acted upon”.
A GP admission’s unit, which had been labelled as having a “chaotic atmosphere”, had been improved and would now be used as a clinic area for ambulatory patients. It had also been refurbished following the CQC visit in March.
CQC report (attached, right)