PERFORMANCE: The Care Quality Commission said the trust passed both of the standards relating to dignity and nutrition it inspected during a spot check as part of a wider investigation into how older patients are treated.
The regulator checked two “essential standards” of care during an inspection at the trust’s University Hospital Lewisham on 16 March.
Inspectors – including a practising nurse – observed how people were being cared for, talked with patients, talked with staff, and checked records.
The standards assessed were:
- People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run
- Food and drink should meet people’s individual dietary needs
It concluded that overall the University Hospital Lewisham was meeting both essential standards.
In its report, the regulator said: “Staff we spoke to and observed in the ward had an understanding of the importance of respecting and involving people who use the trust’s services. We observed staff respecting the privacy and dignity of patients while talking to them and helping them in their daily activities.”
It added: “Patients at the hospital have their nutritional needs and preferences assessed and monitored. They have a choice of freshly prepared food and receive adequate support at meal-times.”
The regulator visited 100 hospitals as part of its programme of inspections on older patients’ treatment and is currently publishing them in batches, of which this is the fourth.
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Care Quality Commission report (see attached, right)
2 June 2011