A mental health trust has made “significant improvements” since a Care Quality Commission report last year which criticised it for delays in investigating incidents.

West London Mental Health Trust, which runs services in part of the capital as well as Broadmoor Hospital, was re-inspected by the CQC in March after last July’s report found problems around risk management and ensuring there were enough beds for admitted patients.

CQC regional director Colin Hough said there was “no question” the trust had made “significant progress” on a number of counts.

But he said there was “more to do to improve service users’ experience of care through better care planning and more meaningful interaction with staff”.

He said: “While the trust has already made changes to how lessons are shared across the trust a sustained focus on this is very important.”

The trust had provided evidence of improvement on most of the nine recommendations from last year’s report, the follow-up said.

However, the report noted more than half of patients interviewed “were not aware they had a plan of care or knew what arrangements were in place for their ongoing treatment. [The] CQC would expect to have seen greater progress in this area”.

The regulator also urged that Broadmoor redevelopment plans “must be progressed without further delay”.

The report’s authors said the chief executive and chair had presented the outline business case for the redevelopment to the Department of Health for approval.

A spokeswoman for the trust said: “We’re pleased the CQC has recognised the considerable progress we’ve made in meeting the recommendations of their investigation into WLMHT, which was published in July 2009.

“Since that time there have been changes in leadership in both the executive and non-executive membership of the trust board. We’ve appointed a new chief executive, director of nursing and patient experience, director of organisation development and workforce, and a director of high secure services.”

The five day re-inspection saw a five man team interview board members, managers, clinical staff and patients and review trust documentation and data.