A charity has challenged the findings of a critical Care Quality Commission report on one of its homes for young people with learning disabilities.

CQC inspectors said they found the Hennel Lane home in Preston, which is run by Scope, was failing to meet two “essential standards” on care and safeguarding.

The home supports young disabled people with challenging, unpredictable and volatile behaviour.

CQC inspectors said care planning was “inadequate and not person centred” at the home. In addition, the regulator said staff did not properly report or record safeguarding concerns.

“This meant that they had no processes in place to properly evaluate why individual instances of restraint had happened and how they could be avoided in the future,” the CQC said.

However, the charity told HSJ that it was challenging the finding on restraint via the CQC’s complaints procedure.

HSJ understands Scope feels it has been left in an unfair situation because it had previously sought advice from two sources and been reassured its restraint processes were appropriate.

In a statement, Scope executive director of services Ruth Sutherland said: “The views from CQC inspectors differed from the advice provided by the mental health experts and the local authority who both felt our process was appropriate.

“We don’t believe the results of the report accurately reflect the level of expertise and care provided by our staff for the young people in our care and the complexity of providing care and support for young people with challenging behaviour.”

However, the charity said it accepted the concerns raised around care planning and had changed the format of the plans used to ensure they brought together information about an “individual customer in a more easily accessible way”.

The report on Hennel Lane was one of 19 published last week as part of the CQC’s programme of 150 unannounced inspections of hospitals and care homes that care for people with learning disabilities. Only four of the sites inspected were compliant with both essential standards assessed.

Major concerns relating to safeguarding were also found at the Newsam Centre, a low-secure forensic learning disability service run by Leeds Partnership Foundation Trust.

Inspectors found safeguarding procedures were not followed in a “robust enough” way and allegations were not treated with sufficient urgency.

A spokeswoman for Leeds Partnership said: ““The trust has changed the way safeguarding issues are reported to ensure that there are no further delays in this process.”