The clinical director of the King’s Fund Point of Care Hospital Programme named three trusts that were doing “very interesting things” around patient-centred care during at talk at NHS Confederation’s annual conference.
Joanne Watson, consultant endocrinologist at Taunton and Somerset Foundation Trust, is also a quality improvement fellow at the US-based Institute for Healthcare Improvement and part of her talk was on different approaches to care in the American and UK systems.
She told delegates: “When I asked the question in America ‘where should I go to see an organisation that’s focussed on patient care?’ I was given plenty of examples. In the UK I asked the same question of senior people and they couldn’t answer.”
But at the close of her talk she said that when she asked the question a year later the consensus was that the Royal Bolton Hospital Foundation Trust, Whipps Cross and Addenbrooke’s were the ones to watch.
She said one example of patient-focussed care she had seen in the US had been allowing patients to write into their own medical notes, after which complaints had fallen.
Ms Watson was speaking at the Geoff Scaife Memorial Lecture at NHS Confederation’s annual conference.