STRUCTURE: The March launch of the NHS 111 service for the North West has been beset by “a range of serious problems”, according to Jerry Hawker chief officer of NHS Eastern Cheshire Clinical Commissioning Group.

In a statement Mr Hawker said that problems with the service have required “immediate action to resolve, particularly with the NHS 111 out of hours call handling.”

“As an interim measure NHS Eastern Cheshire has worked closely with East Cheshire NHS Trust to reinstate the existing local out-of-hours call handling service.”

“The CCG is now working closely with NHS England to review the issues with the NHS 111 provider to gain assurances that they are able to fix the problems encountered. It is not yet clear exactly how long it will take to fully resolve these issues and therefore the CCG will continue to maintain the local out of hours service until further notice,” he said.

Source

Statement

Source date

4 April 2013

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