PERFORMANCE: A telephone line and email account could be set up for GPs in Milton Keynes to raise concerns on behalf of their patients.

As part of its response to a condition on its authorisation to evidence its arrangements to handle complaints a proposal is being developed which would allow dedicated telephone and email account for GPs to raise issues.

The information from practices across Milton Keynes would then be available and analysed for the CCG board.

It would be part of the process for GPs monitoring of standards of services available to their patients as recommended by the Francis inquiry report.

The telephone line and e-mail account will be managed specifically by the newly established Patient Experience lead in the quality and safeguarding team.

Management of verbal and written complaints and concerns is undertaken by the Greater East Midlands Commissioning Support Unit, on behalf of the CCG.