PERFORMANCE: The Care Quality Commission said the foundation trust passed both of the standards relating to dignity and nutrition it inspected during a spot check as part of a wider investigation into how older patients are treated.
The regulator checked two “essential standards” of care at two wards – providing older people medical and nursing care, and stroke rehabilitation – during an inspection at the trust’s University Hospital of Hartlepool in the spring.
Inspectors observed how people were being cared for, talked with six people who use services, talked with nine members of staff, checked the provider’s records, and looked at records of people who use services.
The standards assessed were:
- People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run
- Food and drink should meet people’s individual dietary needs
It concluded that overall the University Hospital of Hartlepool was meeting both essential standards.
In its report, the regulator said: “Patients generally felt well respected by the staff, they said that they were called by their preferred name and that they had been involved in discussion about care delivery.”
It added: “Patients we spoke with were satisfied with the quality and quantity of meals provided.”
The regulator visited 100 hospitals as part of its programme of inspections on older patients’ treatment and is currently publishing them in batches, of which this is the fourth.
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Care Quality Commission report (see attached, right)
16 June 2011