PERFORMANCE: Oxford University Hospitals Trust saw an 11 per cent jump in in the number of complaints it received from patients last year, it has emerged.
The Trust received 887 formal complaints in 2013-14, compared with 788 in 2012-13, according to documents presented to the organisation’s board last week.
Outcomes of surgical and medical care and communication issues were some of the most frequent subjects of patient complaints.
A document presented to the board by trust chief executive Sir Jonathan Michael said: “Patients most frequently complained about appointments, admission or discharge processes, the outcome of surgical or medical care, communication, information and consent.”
Trust bosses have attributed the rise in complaints to an “increased public awareness of complaints procedures” following the inquiry into care failings at Mid Staffordshire Foundation Trust.
Increases in clinical activity at the trust in 2013-14 have also been cited to the board as a reason for the increase in recorded complaints.
Trust documents said: “The consistent theme throughout these complaints is communication and the trust’s day to day clinical and organisational interaction with patients and relatives.
“This is reflected nationally for all clinical professions and administrative services across the NHS.”
Of the 887 complaints recorded between April 2013 and March 2014, 699 were formally upheld or partially upheld following investigation.
Last year’s formal complaints were equivalent to 0.07 per cent of finished consultant episodes, according to trust figures.
10 September 2014