All Parliamentary and Health Service Ombudsman articles
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NewsWatchdog warns its powers will be weakened by Health and Care Bill reforms
The health service ombudsman has warned he will ‘be in no position to investigate’ the behaviour of another watchdog under the government’s health service reforms.
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‘Frightened’ complaints handlers feel like ‘underclass’ of NHS
NHS complaints handlers are ‘frightened’ to raise concerns to trust leaders and feel like they are treated as the ‘underclass’ of the health service, the Parliamentary and Health Service Ombudsman has said.
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Government finally accepts need for ‘independent’ national patient safety commissioner
The government has accepted the need for a new ‘patient safety commissioner’, according to the author of a safety review commissioned by the Department of Health and Social Care.
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DHSC review ‘compounded mother’s suffering’, concludes watchdog
The Department of Health and Social Care has been criticised by the national health ombudsman for the ‘maladministration’ of a 2018 review into the death of a teenage girl under the care of one of England’s top specialist hospitals, HSJ can reveal.
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‘Babies are still being damaged’ Tory peer warns ‘evasive’ ministers
The government has been told it is ‘not sustainable’ to continue to delay its response to a major review on patient safety as ‘babies are still being damaged’.
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NHS ‘overcrowded with regulators’, says watchdog
The Parliamentary and Health Service Ombudsman has warned of an “overcrowding of regulators”, following proposals made by the Cumberlege report for a new independent patient safety commissioner.
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Only six of 200 NHS private units signed up to complaints watchdog
Just six of the NHS’ more than 200 private patient units are signed up to the independent complaints adjudicator, HSJ has learned.
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Regulator admits multiple failings in investigation of young woman’s death
Multiple failings have been found in the Ombudsman’s investigation into the death of a young woman with anorexia, the regulator has revealed.
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Baby died after trust failed to diagnose heart defect
“Serious failings” have been found at a foundation trust where a six-month-old baby died because his heart defect was not diagnosed, despite multiple opportunities to do so.
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NHS England director backs tighter recruitment checks
NHS England’s national director for mental health is considering asking trusts to look at their recruitment processes, after discovering her own trust had hired a nurse who previously falsified a care plan.
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Ombudsman probes failings of its own investigation
The Parliamentary Health Service Ombudsman has launched a review of failings in relation to an investigation into the death of a young woman with anorexia, HSJ has learned.
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Regulators tell trusts to ‘learn lessons’ from deaths in 2008 and 2012
NHS regulators have warned trusts to heed the learnings of an ombudsman report into the deaths of two patients, ahead of their own review into patient safety failings.
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CQC guilty of maladministration in £200k fit and proper person case
The Care Quality Commission has been found guilty of maladministration over its handling of a fit and proper person test complaint which led to a £200,000 investigation by an NHS trust.
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Watchdog calls for review into ‘systemic failings’
A watchdog has called for a national review into a mental health trust’s failings following investigations into the deaths of two young men.
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Tragic death of 19-year-old 'inextricably linked' to four other fatalities
A senior coroner is investigating whether the deaths of five patients with eating disorders in Cambridgeshire are connected by systemic care failings, HSJ can reveal.
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Ombudsman discriminated against dyslexic employee
The Parliamentary and Health Service Ombudsman may have to pay damages to a dyslexic former employee after a tribunal decided it had discriminated against a disabled worker.
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Ombudsman rules routine surgery death was avoidable
A catalogue of errors by staff at East Lancashire Hospitals Trust led to the avoidable death of a pensioner following a routine operation, the Parliamentary and Health Service Ombudsman has found.
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CQC made wrong call on nepotism trust chief, says watchdog
The failings of the Care Quality Commission in applying the fit and proper person test to a disgraced trust chief executive were so severe the Parliamentary health watchdog has fears of “systemic injustice”.
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Health ombudsman seeks regulatory powers
The Parliamentary and Health Service Ombudsman is to seek regulatory powers to help deliver a consistent NHS complaints service, as a new report says the watchdog is “in recovery” after a period of crisis.
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Ministers told to close 'arbitrary' gap on NHS historical cases
An “arbitrary” gap in regulation is preventing NHS care failures, including alleged cover-ups, from being investigated according to senior figures who have led some of the most important NHS safety inquiries of recent years.
