All Parliamentary and Health Service Ombudsman articles
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NewsOnly six of 200 NHS private units signed up to complaints watchdog
Just six of the NHS’ more than 200 private patient units are signed up to the independent complaints adjudicator, HSJ has learned.
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News
Regulator admits multiple failings in investigation of young woman’s death
Multiple failings have been found in the Ombudsman’s investigation into the death of a young woman with anorexia, the regulator has revealed.
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News
Baby died after trust failed to diagnose heart defect
“Serious failings” have been found at a foundation trust where a six-month-old baby died because his heart defect was not diagnosed, despite multiple opportunities to do so.
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NHS England director backs tighter recruitment checks
NHS England’s national director for mental health is considering asking trusts to look at their recruitment processes, after discovering her own trust had hired a nurse who previously falsified a care plan.
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News
Ombudsman probes failings of its own investigation
The Parliamentary Health Service Ombudsman has launched a review of failings in relation to an investigation into the death of a young woman with anorexia, HSJ has learned.
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News
Regulators tell trusts to ‘learn lessons’ from deaths in 2008 and 2012
NHS regulators have warned trusts to heed the learnings of an ombudsman report into the deaths of two patients, ahead of their own review into patient safety failings.
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News
CQC guilty of maladministration in £200k fit and proper person case
The Care Quality Commission has been found guilty of maladministration over its handling of a fit and proper person test complaint which led to a £200,000 investigation by an NHS trust.
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Watchdog calls for review into ‘systemic failings’
A watchdog has called for a national review into a mental health trust’s failings following investigations into the deaths of two young men.
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News
Tragic death of 19-year-old 'inextricably linked' to four other fatalities
A senior coroner is investigating whether the deaths of five patients with eating disorders in Cambridgeshire are connected by systemic care failings, HSJ can reveal.
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News
Ombudsman discriminated against dyslexic employee
The Parliamentary and Health Service Ombudsman may have to pay damages to a dyslexic former employee after a tribunal decided it had discriminated against a disabled worker.
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News
Ombudsman rules routine surgery death was avoidable
A catalogue of errors by staff at East Lancashire Hospitals Trust led to the avoidable death of a pensioner following a routine operation, the Parliamentary and Health Service Ombudsman has found.
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CQC made wrong call on nepotism trust chief, says watchdog
The failings of the Care Quality Commission in applying the fit and proper person test to a disgraced trust chief executive were so severe the Parliamentary health watchdog has fears of “systemic injustice”.
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News
Health ombudsman seeks regulatory powers
The Parliamentary and Health Service Ombudsman is to seek regulatory powers to help deliver a consistent NHS complaints service, as a new report says the watchdog is “in recovery” after a period of crisis.
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News
Ministers told to close 'arbitrary' gap on NHS historical cases
An “arbitrary” gap in regulation is preventing NHS care failures, including alleged cover-ups, from being investigated according to senior figures who have led some of the most important NHS safety inquiries of recent years.
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News
Regulators agree joint plan to share care concerns quicker
Eight regulators have signed up to a new “protocol” about when to share concerns with each other to prevent poor care in health and social care settings.
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Comment
The essentiality of safe space
Safe space within the Healthcare Safety Investigation Branch is the antidote for toxins created by poor leadership, weak governance, misguided regulation and adversarial processes like complaints and litigation. By Scott Morrish
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HSJ Local
Trust pays £10,000 after patient death caused by staff shortages
An NHS trust has paid £10,000 to the family of a woman who died after “delayed and inadequate” investigations left her with terminal cancer.
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News
Exclusive: NHS regulator sets out 'back to basics' vision
The Parliamentary and Health Service Ombudsman has pledged to “get back to the basics” to improve its handling of NHS complaints and help trusts learn from its work.
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Regulator chief promises new 'rigour and consistency'
The new head of the Parliamentary and Health Service Ombudsman has admitted the regulator still struggles to relate to complaining patients and families, but has pledged to bring “rigour and consistency” to its work.
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News
NHS managers think admitting mistakes is wrong, says PHSO
Senior leaders in the NHS have believed owning up to mistakes was not the right thing to do for too long, the new health service ombudsman has told HSJ .
