All Parliamentary and Health Service Ombudsman articles
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NewsNHS England director backs tighter recruitment checks
NHS England’s national director for mental health is considering asking trusts to look at their recruitment processes, after discovering her own trust had hired a nurse who previously falsified a care plan.
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News
Ombudsman probes failings of its own investigation
The Parliamentary Health Service Ombudsman has launched a review of failings in relation to an investigation into the death of a young woman with anorexia, HSJ has learned.
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News
Regulators tell trusts to ‘learn lessons’ from deaths in 2008 and 2012
NHS regulators have warned trusts to heed the learnings of an ombudsman report into the deaths of two patients, ahead of their own review into patient safety failings.
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CQC guilty of maladministration in £200k fit and proper person case
The Care Quality Commission has been found guilty of maladministration over its handling of a fit and proper person test complaint which led to a £200,000 investigation by an NHS trust.
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Watchdog calls for review into ‘systemic failings’
A watchdog has called for a national review into a mental health trust’s failings following investigations into the deaths of two young men.
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Tragic death of 19-year-old 'inextricably linked' to four other fatalities
A senior coroner is investigating whether the deaths of five patients with eating disorders in Cambridgeshire are connected by systemic care failings, HSJ can reveal.
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Ombudsman discriminated against dyslexic employee
The Parliamentary and Health Service Ombudsman may have to pay damages to a dyslexic former employee after a tribunal decided it had discriminated against a disabled worker.
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News
Ombudsman rules routine surgery death was avoidable
A catalogue of errors by staff at East Lancashire Hospitals Trust led to the avoidable death of a pensioner following a routine operation, the Parliamentary and Health Service Ombudsman has found.
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CQC made wrong call on nepotism trust chief, says watchdog
The failings of the Care Quality Commission in applying the fit and proper person test to a disgraced trust chief executive were so severe the Parliamentary health watchdog has fears of “systemic injustice”.
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Health ombudsman seeks regulatory powers
The Parliamentary and Health Service Ombudsman is to seek regulatory powers to help deliver a consistent NHS complaints service, as a new report says the watchdog is “in recovery” after a period of crisis.
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Ministers told to close 'arbitrary' gap on NHS historical cases
An “arbitrary” gap in regulation is preventing NHS care failures, including alleged cover-ups, from being investigated according to senior figures who have led some of the most important NHS safety inquiries of recent years.
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Regulators agree joint plan to share care concerns quicker
Eight regulators have signed up to a new “protocol” about when to share concerns with each other to prevent poor care in health and social care settings.
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Comment
The essentiality of safe space
Safe space within the Healthcare Safety Investigation Branch is the antidote for toxins created by poor leadership, weak governance, misguided regulation and adversarial processes like complaints and litigation. By Scott Morrish
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HSJ Local
Trust pays £10,000 after patient death caused by staff shortages
An NHS trust has paid £10,000 to the family of a woman who died after “delayed and inadequate” investigations left her with terminal cancer.
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News
Exclusive: NHS regulator sets out 'back to basics' vision
The Parliamentary and Health Service Ombudsman has pledged to “get back to the basics” to improve its handling of NHS complaints and help trusts learn from its work.
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NHS managers think admitting mistakes is wrong, says PHSO
Senior leaders in the NHS have believed owning up to mistakes was not the right thing to do for too long, the new health service ombudsman has told HSJ.
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Regulator chief promises new 'rigour and consistency'
The new head of the Parliamentary and Health Service Ombudsman has admitted the regulator still struggles to relate to complaining patients and families, but has pledged to bring “rigour and consistency” to its work.
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New regulator chief pledges to improve handling of NHS complaints
New health ombudsman pledges to listen to concerns about service Rob Behrens replaces former ombudsman Dame Julie Mellor Dame Julie resigned after revelations by HSJ in 2016 The new head of the Parliamentary and Health Service Ombudsman has pledged to listen to concerns about the way the watchdog
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MPs approve new head of NHS watchdog
New health service ombudsman approved by MPs after joint hearings last week Rob Behrens is currently head of the Office of the Independent Adjudicator in Higher Education Mr Behrens will replace Dame Julie Mellor who resigned last year The new parliamentary and health service ombudsman has been
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News
HSJ correspondent named specialist journalist of the year
HSJ senior correspondent Shaun Lintern has been named specialist journalist of the year at the prestigious British Journalism Awards.
