All Parliamentary and Health Service Ombudsman articles
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Expert BriefingImPatient: ‘We talked to several members of the public’
Patient (Lived Experience) Leadership is about those affected by life-changing illness, injury or disability who want to influence change through being equal partners in decision-making. In this monthly expert briefing, patient leadership champion David Gilbert picks out the most significant developments in a field of increasing relevance to the NHS.
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Expert BriefingPatient Safety Watch: The worrying ‘normal’ of maternity care
HSJ hosts the Patient Safety Watch newsletter, written by Patient Safety Watch chief executive James Titcombe.
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NewsICB boss and chief nurse awarded top honours
An integrated care board chair who was previously the Department of Health’s finance lead, and a long-serving chief nurse, were among those named in the King’s birthday honours list.
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Expert BriefingPatient Safety Watch: What can be done to improve duty of candour?
HSJ hosts the Patient Safety Watch newsletter, written by Patient Safety Watch chief executive James Titcombe.
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NewsRegulators battling 'overlapping remits and confusion'
A watchdog today called for simplification of health and social care regulation, saying “it’s really quite challenging to get the health and social care regulators into one room” because there are so many.
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Expert BriefingPatient Safety Watch: Warnings of ‘cover-up culture’ while experts say patient safety ‘requires improvement’
HSJ is now hosting the Patient Safety Watch newsletter, written by Patient Safety Watch chief executive James Titcombe.
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Expert BriefingPatient Safety Watch: ‘Our son was not a learning opportunity’
HSJ is now hosting the Patient Safety Watch newsletter, written by Patient Safety Watch chief executive James Titcombe.
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Expert BriefingPatient Safety Watch: Maternal health disparities and PHSO’s reflections
HSJ is now hosting the Patient Safety Watch newsletter, written by Patient Safety Watch chief executive James Titcombe.
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HSJ LocalGovernance scandal trust failing to manage complaints
A trust which is facing major governance issues is failing to respond to hundreds of complaints properly, with patients and families waiting more than twice as long as the NHS target for responses to their concerns, an external review has found.
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NewsWatchdog warns its powers will be weakened by Health and Care Bill reforms
The health service ombudsman has warned he will ‘be in no position to investigate’ the behaviour of another watchdog under the government’s health service reforms.
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News‘Frightened’ complaints handlers feel like ‘underclass’ of NHS
NHS complaints handlers are ‘frightened’ to raise concerns to trust leaders and feel like they are treated as the ‘underclass’ of the health service, the Parliamentary and Health Service Ombudsman has said.
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NewsGovernment finally accepts need for ‘independent’ national patient safety commissioner
The government has accepted the need for a new ‘patient safety commissioner’, according to the author of a safety review commissioned by the Department of Health and Social Care.
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NewsDHSC review ‘compounded mother’s suffering’, concludes watchdog
The Department of Health and Social Care has been criticised by the national health ombudsman for the ‘maladministration’ of a 2018 review into the death of a teenage girl under the care of one of England’s top specialist hospitals, HSJ can reveal.
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News‘Babies are still being damaged’ Tory peer warns ‘evasive’ ministers
The government has been told it is ‘not sustainable’ to continue to delay its response to a major review on patient safety as ‘babies are still being damaged’.
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NewsNHS ‘overcrowded with regulators’, says watchdog
The Parliamentary and Health Service Ombudsman has warned of an “overcrowding of regulators”, following proposals made by the Cumberlege report for a new independent patient safety commissioner.
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NewsOnly six of 200 NHS private units signed up to complaints watchdog
Just six of the NHS’ more than 200 private patient units are signed up to the independent complaints adjudicator, HSJ has learned.
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NewsRegulator admits multiple failings in investigation of young woman’s death
Multiple failings have been found in the Ombudsman’s investigation into the death of a young woman with anorexia, the regulator has revealed.
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NewsBaby died after trust failed to diagnose heart defect
“Serious failings” have been found at a foundation trust where a six-month-old baby died because his heart defect was not diagnosed, despite multiple opportunities to do so.
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NewsNHS England director backs tighter recruitment checks
NHS England’s national director for mental health is considering asking trusts to look at their recruitment processes, after discovering her own trust had hired a nurse who previously falsified a care plan.
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NewsOmbudsman probes failings of its own investigation
The Parliamentary Health Service Ombudsman has launched a review of failings in relation to an investigation into the death of a young woman with anorexia, HSJ has learned.