Parliamentary and Health Service Ombudsman
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NewsOmbudsman discriminated against dyslexic employee
The Parliamentary and Health Service Ombudsman may have to pay damages to a dyslexic former employee after a tribunal decided it had discriminated against a disabled worker.
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News
Ombudsman rules routine surgery death was avoidable
A catalogue of errors by staff at East Lancashire Hospitals Trust led to the avoidable death of a pensioner following a routine operation, the Parliamentary and Health Service Ombudsman has found.
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News
CQC made wrong call on nepotism trust chief, says watchdog
The failings of the Care Quality Commission in applying the fit and proper person test to a disgraced trust chief executive were so severe the Parliamentary health watchdog has fears of “systemic injustice”.
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News
Health ombudsman seeks regulatory powers
The Parliamentary and Health Service Ombudsman is to seek regulatory powers to help deliver a consistent NHS complaints service, as a new report says the watchdog is “in recovery” after a period of crisis.
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News
Ministers told to close 'arbitrary' gap on NHS historical cases
An “arbitrary” gap in regulation is preventing NHS care failures, including alleged cover-ups, from being investigated according to senior figures who have led some of the most important NHS safety inquiries of recent years.
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News
Regulators agree joint plan to share care concerns quicker
Eight regulators have signed up to a new “protocol” about when to share concerns with each other to prevent poor care in health and social care settings.
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Comment
The essentiality of safe space
Safe space within the Healthcare Safety Investigation Branch is the antidote for toxins created by poor leadership, weak governance, misguided regulation and adversarial processes like complaints and litigation. By Scott Morrish
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HSJ Local
Trust pays £10,000 after patient death caused by staff shortages
An NHS trust has paid £10,000 to the family of a woman who died after “delayed and inadequate” investigations left her with terminal cancer.
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News
Exclusive: NHS regulator sets out 'back to basics' vision
The Parliamentary and Health Service Ombudsman has pledged to “get back to the basics” to improve its handling of NHS complaints and help trusts learn from its work.
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News
NHS managers think admitting mistakes is wrong, says PHSO
Senior leaders in the NHS have believed owning up to mistakes was not the right thing to do for too long, the new health service ombudsman has told HSJ.
