All Parliamentary and Health Service Ombudsman articles – Page 2
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NewsTragic death of 19-year-old 'inextricably linked' to four other fatalities
A senior coroner is investigating whether the deaths of five patients with eating disorders in Cambridgeshire are connected by systemic care failings, HSJ can reveal.
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NewsOmbudsman discriminated against dyslexic employee
The Parliamentary and Health Service Ombudsman may have to pay damages to a dyslexic former employee after a tribunal decided it had discriminated against a disabled worker.
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NewsOmbudsman rules routine surgery death was avoidable
A catalogue of errors by staff at East Lancashire Hospitals Trust led to the avoidable death of a pensioner following a routine operation, the Parliamentary and Health Service Ombudsman has found.
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NewsCQC made wrong call on nepotism trust chief, says watchdog
The failings of the Care Quality Commission in applying the fit and proper person test to a disgraced trust chief executive were so severe the Parliamentary health watchdog has fears of “systemic injustice”.
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NewsHealth ombudsman seeks regulatory powers
The Parliamentary and Health Service Ombudsman is to seek regulatory powers to help deliver a consistent NHS complaints service, as a new report says the watchdog is “in recovery” after a period of crisis.
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NewsMinisters told to close 'arbitrary' gap on NHS historical cases
An “arbitrary” gap in regulation is preventing NHS care failures, including alleged cover-ups, from being investigated according to senior figures who have led some of the most important NHS safety inquiries of recent years.
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NewsRegulators agree joint plan to share care concerns quicker
Eight regulators have signed up to a new “protocol” about when to share concerns with each other to prevent poor care in health and social care settings.
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CommentThe essentiality of safe space
Safe space within the Healthcare Safety Investigation Branch is the antidote for toxins created by poor leadership, weak governance, misguided regulation and adversarial processes like complaints and litigation. By Scott Morrish
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HSJ LocalTrust pays £10,000 after patient death caused by staff shortages
An NHS trust has paid £10,000 to the family of a woman who died after “delayed and inadequate” investigations left her with terminal cancer.
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NewsExclusive: NHS regulator sets out 'back to basics' vision
The Parliamentary and Health Service Ombudsman has pledged to “get back to the basics” to improve its handling of NHS complaints and help trusts learn from its work.
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NewsRegulator chief promises new 'rigour and consistency'
The new head of the Parliamentary and Health Service Ombudsman has admitted the regulator still struggles to relate to complaining patients and families, but has pledged to bring “rigour and consistency” to its work.
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NewsNHS managers think admitting mistakes is wrong, says PHSO
Senior leaders in the NHS have believed owning up to mistakes was not the right thing to do for too long, the new health service ombudsman has told HSJ.
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NewsNew regulator chief pledges to improve handling of NHS complaints
New health ombudsman pledges to listen to concerns about service Rob Behrens replaces former ombudsman Dame Julie Mellor Dame Julie resigned after revelations by HSJ in 2016 The new head of the Parliamentary and Health Service Ombudsman has pledged to listen to concerns about the way the watchdog ...
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NewsMPs approve new head of NHS watchdog
New health service ombudsman approved by MPs after joint hearings last week Rob Behrens is currently head of the Office of the Independent Adjudicator in Higher Education Mr Behrens will replace Dame Julie Mellor who resigned last year The new parliamentary and health service ombudsman has been approved ...
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NewsHSJ correspondent named specialist journalist of the year
HSJ senior correspondent Shaun Lintern has been named specialist journalist of the year at the prestigious British Journalism Awards.
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News'Termination payment' to former deputy ombudsman revealed
Deputy ombudsman Mick Martin received a larger payment than previously disclosed He also received more than £10,000 of “benefits in kind” in 2015-16 PHSO says it “should have been clearer” in its original responses to HSJ The Parliamentary and Health Service Ombudsman made a “termination payment” of £93,834 ...
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NewsFinal interviews for top regulator job next month
Adverts for new ombudsman posted in national press and online Dame Julie Mellor has appointed Amanda Campbell as new PHSO chief executive Final panel interviews for successor to take place at end of November The search to replace Dame Julie Mellor as the parliamentary and health service ombudsman ...
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Expert BriefingLintern’s Risk Register: Going, going but not yet gone
Everything you need to stay up to date on patient safety and workforce, plus my take on the most important under-the-radar stories. From patient safety correspondent Shaun Lintern
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NewsExclusive: New investigation reveals full extent of watchdog’s failures
PHSO was warned twice about concerns over her deputy’s involvement in cover-up Dame Julie Mellor did not read tribunal judgement until HSJ exposed her deputy’s actions in February Investigation concludes the PHSO’s structure “does not represent current thinking about good corporate governance” NHS ombudsman Dame Julie Mellor was ...
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NewsPHSO admits it failed to follow rules for £100k contract
PHSO accepts errors in handling of contract worth more than £100,000 The board should have approved contract for onsite cafe last year The regulator was criticised by the NAO for contract failings in 2015 The Parliamentary and Health Service Ombudsman failed to follow its own procurement guidance when ...