East Midlands Ambulance Service Trust: Cycle response unit in Northampton town
Cycle response units have proved to be a way of offering fast ambulance service response times in areas with high call volumes and built up pedestrianised areas.
Staff from the East Midlands Ambulance Service Trust therefore decided to trial such a setup in Northampton. The aim was to contribute to high level performance by offering timely, quality care and management of patients – while also ensuring a visible, approachable and community based service.
The service was set up by one paramedic, with the CRU responding to all categories of 999 emergency calls. While not doing so, the responder proactively engaged with the local community, offering health advice to hard to reach groups such as homeless people. Frequent 999 callers were also a key area of focus, with health promotion and education on other pathways, which could meet their needs.
As a result, attendances at the emergency department and 999 calls were both reduced. It was calculated that £8,000 was saved over the initial 10 weeks the CRU was in place. Following the successful trial period, the CRU has now been further implemented across Northampton.
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HSJ Patient Safety Awards 2018 winners
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HSJ Patient Safety Awards 2018: Patient Safety in the Community