PCT commissioners should exploit ‘soft data’

By Graham Clews2009-12-02T13:46:00

PCT commissioners should talk to patients

PCTs should use more “soft” data, such as information supplied by mystery shoppers, to assess the quality of services they commission, the Primary Care Trust Network has said.

You need to be a subscriber to read more

Subscribe for unlimited access

With a HSJ subscription you’ll unlock:

All HSJ news by sector, topic & region
Breaking News announcements
App for mobile and offline reading
Comment and Daily Insights newsletters
Regional roundup newsletters
10 expert briefings every fortnight (Premium only)
Unrestricted access to ‘Ask HSJ’ - AI assistant - AI assistant (Premium only)

to HSJ

Already a subscriber? Sign into your account here