Controversial ‘friends and family’ question dropped

I'm here for you-1027587952


NHS providers will no longer be required to ask patients whether they would recommend their service to “friends and family”, and rules on when they must ask mandatory experience questions will be lifted, NHS England has decided.

You need to be signed in to read more


Subscribe for unlimited access

With a HSJ subscription you’ll unlock:

  • All of and our HSJ mobile app
  • News and insight on all areas of public funded healthcare
  • Expert commentary, insight and analysis from industry leaders
  • 9 weekly ‘Expert Briefing’ insight emails covering a variety of specialist topics

Sign into your account here