All Public and patient involvement articles – Page 24
-
HSJ Local
Sussex partnership launches ‘unique self-help resource’
PERFORMANCE: Sussex Partnership NHS Foundation Trust has launched an online directory to help support mental health patients.
-
News
NHS private patient units let down by 'customer service'
Weak customer service is a greater obstacle to NHS hospitals increasing their private work than the “barriers” being investigated by competition authorities, the UK’s largest medical insurer has claimed.
-
HSJ Knowledge
How to handle NHS contract arrangements with confidence
Craig Barratt and colleagues look at contract management issues facing commissioners and providers, and offer practical tips on negotiation that can help keep potentially tense relationships amicable.
-
HSJ Local
New patient group to be launched at East Kent Hospitals
PERFORMANCE: East Kent Hospitals University NHS Foundation Trust is to launch a new patient involvement initiative.
-
Comment
Tim Wilson: thirty good men and true
Reassurance, respect, relationships, responsibility and reporting.
-
Comment
Don Redding: give the public remote control
To create a mandate for the commissioning board that truly belongs to the public, the government should take a cue from the BBC.
-
News
Acute trusts absent from local wellbeing boards
Emerging health and wellbeing boards believe they will successfully shape local health policies and drive service integration. But many boards still lack input from NHS providers, a survey shared exclusively with HSJ reveals.
-
HSJ Knowledge
Serious about improving care? Then use the net promoter score
Health professionals are being urged to consider the way they measure the effectiveness of the care they give in a bid to further improve patient experience.
-
News
Patient campaigner bids for top commissioning board role
A patient and public involvement campaigner has applied for a senior NHS Commissioning Board role, partially in protest at tokenistic participation “rituals”.
-
HSJ Local
New patient group formed in North of Tyne
STRUCTURE: A new patient group has been formed in Blyth Valley, part of the area covered by Northumberland Care Trust.
-
HSJ Local
Mid Staffs restricts public questions
WORKFORCE: Questions from the public are to be restricted during board meetings at Mid Staffordshire Foundation Trust, it has emerged.
-
News
DH issues grant for developing patient information
The Patient Information Forum is to be given £175,000 by the Department of Health to test and develop new approaches to improving health and wellbeing.
-
News
Independent advice service for NHS patients launches
A new independent advice service for NHS patients in Scotland begins its work today.
-
News
Lansley condemns expensive GP phone calls
Patients should not be charged premium phone call rates to make an appointment with their GP, health secretary Andrew Lansley has said.
-
HSJ Knowledge
How to make patient experience out of this world
There has never been a better time to fine tune the “patient experience” – but it can seem a daunting task. Sam Hudson looks at how it can be achieved in manageable steps.
-
Comment
Patients must embrace telehealth too
Embrace innovation, embrace telehealth – is it really that simple? Patients must be on board with their treatment too.
-
HSJ Knowledge
How to deliver on patient experience promises
Never before has patient engagement and experience had such a high profile - but, how can we make the most of this opportunity to make a real difference for patients?
-
HSJ Knowledge
Guidance on producing an any qualified provider implementation pack
The chance to produce an AQP implementation pack offered potent insights into how the service area should develop. Sheena Hennell explains how one PCT cluster went about their project.
-
Comment
Readers' Letters - 29 March 2012
Why Harry Cayton is wrong on minimum staffing levels, and hardwiring the patient voice into the system
-
Comment
From the BBC to the NHS, can public sector reform ever please everyone?
Former BBC Trust chair Sir Michael Lyons talks to HSJ.