• HSJ analysis shows the trusts where patient experience improved in the most areas of the national inpatient experience survey year on year
  • Hinchingbrooke Health Care Trust came top of in list of most improved trusts
  • Top two most improved trusts both in special measures

HSJ analysis has identified the trusts where patient experience improved in the most areas last year, according to the national inpatient experience survey.

Hinchingbrooke Health Care Trust had the most improvement year on year. Areas of improvement included information provided in accident and emergency departments, waiting times for beds on the wards, involvement of patients in discussions about treatment, and treating patients with respect and dignity.

The trust has been in special measures since January 2015 after being rated inadequate by the Care Quality Commission. The trust’s most recent CQC inspection in January this year upgraded its rating to “requires improvement”.

Our analysis is based on the national adult inpatient survey 2015, conducted by Picker Europe with the CQC, whose results were published earlier this month. The survey questioned patients admitted in July 2015.

Scores have been calculated by taking the number of questions in which the trust has improved its performance, and subtracting the number of deteriorated scores to give a net change. The national average score for overall patient experience was 8.1.

The 10 most improved trusts in the survey
Trust Net change yoy Overall patient experience score
Hinchingbrooke Healthcare Trust +26 8.4
East Sussex Healthcare Trust +20 8.2
Shrewsbury and Telford Hospital Trust +19 8.1
North Bristol Trust +16 7.9
Derby Teaching Hospitals Foundation Trust +16 8.3
Northumbria Healthcare Foundation Trust +16 8.5
Mid Essex Hospital Services Trust +15 8.1
Royal Surrey County Hospital Foundation Trust +15 8.2
Basildon and Thurrock University Hospitals Foundation Trust +15 8.4
North Middlesex University Hospitals Trust +14 7.6

Maria Finch, patient experience lead for Hinchingbrooke, said: “We are very pleased to have seen a year on year improvement in our patient experience results. As a trust we are committed to listening and responding to our patients’ clinical and emotional needs.

“With the support of our staff, we have successfully implemented a number of patient initiatives… At the moment we are also running a series of patient listening events, the feedback from which will be used to shape our core values.”

The second most improved trust, East Sussex Healthcare, has also been in special measures since 2015.

Analysis: The 10 trusts with most improved patient experience