• Nottingham CityCare Partnership rated outstanding
  • CQC says it has rated four community interests companies, with Nottingham CityCare the first to get the top rating
  • The partnership was singled out for the responsiveness of urgent care services and support offered by end of life services

The Care Quality Commission has awarded an outstanding rating to a community care enterprise for the first time.

The community social enterprise Nottingham CityCare Partnership, was praised for “making a real difference to patients across Nottingham and Derby” in the CQC’s report on Wednesday.

The partnership provides community health services for patients of all ages, as well as urgent care services and community end of life care. It covers Nottingham and also provides a school age immunisation programme in Derby.

It was rated as outstanding for whether its services were caring and well led, and good for whether its services were safe, responsive and effective.

A CQC spokeswoman said to date it has rated four community interest companies. The three others – Bristol Community Health, Plymouth Community Healthcare and Peninsula Community Heath – were all rated good.

The regulator singled out Nottingham CityCare Partnership’s end of life and urgent care services for praise. The partnership met the four hour target for treating patients at its urgent care unit, between July and November last year. The report also highlighted the creation of three virtual hospice beds in the partnership’s nursing home, which enabled patients to access respite care 24 hours a day, seven days a week.

The partnership is a key provider in the Nottingham City vanguard project to improve the health and care services provided to people in care homes. The partnership is also involved in an integrated care programme run by Nottingham City Clinical Commissioning Group and Nottingham city council to help keep people out of hospital, as well as supporting a hospital discharge project.

Chief executive Lyn Bacon said: “This result has been a collective effort from everyone working within CityCare but also in the wider system, where CityCare are well supported by our local CCG and other partners.”