PERFORMANCE: Queen Victoria Hospital NHS Foundation Trust scored an average of 88 for inpatients in the “friends and family” test over the first quarter of 2013-14.
This was above the national average net promoter score for inpatients wards of 72.
It also had a response rate of 49.7 per cent for the quarter, compared to the national average of 24.4 per cent for inpatients.
The first dataset from the patient experience test was published by NHS England on 30 July, covering April, May and June.
The trust scored 89 in April, 87 in May and 88 in June. The response rate was 43.7 per cent in April, 52.9 per cent in May and 52.7 per cent in June.
The test is based on one question: “how likely are you to recommend our ward to your friends and family if they needed similar care or treatment?”
Patients are presented with six responses ranging from “extremely likely” through to “extremely unlikely”, which are linked to scores ranging from 100 through to -100.
Nationally in June 36 wards out of 4,500 across the country scored an overall negative figure, down from 66 in April.
One of Queen Victoria Hospital’s wards scored negatively during the quarter, but this was accompanied by a low response rate.
Peanut ward scored -100 in May, but this was based on one response.
30 July 2013