Robina Shah on the patient experience

By Robina Shah2008-06-13T09:00:00

NHS trusts are aware of patients' views through satisfaction surveys and the complaints process. These have shown patient dissatisfaction in three core areas: communication and information, the manner and attitude of staff and the hospital environment.

You need to be a subscriber to read more

Subscribe for unlimited access

With a HSJ subscription you’ll unlock:

All HSJ news by sector, topic & region
Breaking News announcements
App for mobile and offline reading
Comment and Daily Insights newsletters
Regional roundup newsletters
Unrestricted access to ‘Ask HSJ’ - AI assistant - AI assistant
10 expert briefings every fortnight (Premium only)

to HSJ

Already a subscriber? Sign into your account here