PERFORMANCE: Royal Surrey County Hospital NHS Foundation Trust scored an average of 54 for accident and emergence and 56 for inpatients in the “friends and family” test over the first quarter of 2013-14.
This gave it a combined net promoter score from both A&E and inpatients of 56 for the quarter, which was below the national average of 64.
However, it had a combined A&E and inpatients response rate of 15.9 per cent for the quarter, compared to the national average of 13.3 per cent.
The first dataset from the patient experience test was published by NHS England on 30 July, covering April, May and June.
For A&E wards, the trust scored 42 in April, 67 in May and 54 in June. The response rate was 2.8 per cent in April, 4.1 per cent in May and 2.8 per cent in June – the government has set a 15 per cent target.
For inpatient wards, it scored 52 in April, 59 in May and 58 in June. The response rate was 41.2 per cent in April, 42.7 per cent in May and 40.7 per cent in June.
The test is based on one question: “how likely are you to recommend our ward/A&E department to your friends and family if they needed similar care or treatment?”
Patients are presented with six responses ranging from “extremely likely” through to “extremely unlikely”, which are linked to scores ranging from 100 through to -100.
None of its wards achieved negative scores for any month during the quarter.
30 July 2013