PERFORMANCE: The foundation trust has significantly improved its standing in the Care Quality Commission’s annual staff survey results.

The trust said findings in the 2010 CQC survey show staff at the Royal Surrey County Hospital rate it in the top 20% in the country for  16 out of the 38 key findings, and above the national average in a further six findings.   

It represents an improvement on 2009 when the trust scored in the top 20% for nine key findings.

The Royal Surrey was rated in the top 20% performing trusts in 2010 for:

  • Staff agreeing that their roles makes a difference to patients
  • Quality of their job design (clear job content, feedback and staff involvement)
  • Effective team working
  • Trust commitment to work-life balance
  • Staff being able to use flexible working options
  • Staff feeling there are good opportunities to develop their potential at work
  • Staff receiving job-relevant training, learning or development in the last 12 months
  • Staff suffering work-related injuries in the last 12 months (lowest)
  • Staff experiencing harassment, bullying or abuse from staff in the last 12 months (lowest)
  • Staff feeling pressure to attend work when feeling unwell in the last three months (lowest)
  • Staff reporting good communication between senior management and staff
  • Staff being able to contribute towards improvements at work
  • Job satisfaction
  • Staff intending to leave their jobs (lowest)
  • Staff recommending the Trust as a place to work or receive treatment
  • Staff motivation at work

Michael Pantlin, director of human resources and organisational development, said: “It is great to hear that staff feel that the Royal Surrey is a place that they would recommend to work and recommend for treatment.  There is no better advert for our hospital than the recommendation from the people that work here.”