Seraphim J Rose Patel
HSJ KnowledgePeople power: how to make better use of patient experience
It is the commitment of leaders, not the use of surveys, that will properly harness the power of patient experience, argue Seraphim J. Rose Patel and colleagues.
HSJ KnowledgePutting patients in the centre: the whole person approach to integrated care
Seraphim Rose Patel explains, with a colleague, how a whole person, whole system approach can reduce NHS and social care costs.
HSJ KnowledgeSafer passage: how care navigators help improve mental health services
The introduction of care navigators has revolutionised services for a London mental health trust’s older patients. Caroline Leveaux and colleagues explain.
HSJ KnowledgeHow to make change management a driver of quality care
Delivering an improved level of quality in patient care through change management is certainly achievable, but the vision and the process must be visible and understood at all levels of your organisation, say Marie-Clare Mendham and Seraphim Patel.
HSJ KnowledgeHow to achieve best practice referral management for mental health patients
A London trust has been auditing mental health referrals in a bid to improve the quality of screening in secondary care older adult mental health patients. Ranjit Mahanta and Seraphim Patel explain the results.
HSJ KnowledgeHow to utilise a clinical audit to achieve 'equity and excellence' in healthcare
To measure quality performance within the NHS has been and still is a challenging task. New approaches to measuring and reporting need to inform the service’s overall approach if it is to use reporting to properly achieve excellence in healthcare, argues Seraphim Patel.
HSJ KnowledgeContinuing the valuable work memory clinics provide for dementia patients
Memory clinics have produced proven results in early diagnosis and intervention for patients suffering memory loss symptoms - but many face a battle to continue improving quality without funding. Seraphim Patel and colleagues from Central and North West London Foundation Trust report.
HSJ KnowledgeIndividual user outcomes help measure effectiveness and value
In health and social care the old measures of efficiency and productivity based on activity - input and output - and cost are no longer enough. The actual impact of the service/activity on patients and users is now central, write Seraphim Patel and colleagues.
HSJ KnowledgeClinical audit results can positively impact future business and marketing strategy
Using clinical audits will inform and support trusts’ business and marketing strategy, say Seraphim Patel and colleagues at Central and North West London Foundation Trust.
HSJ KnowledgePinning down patient opinion on mental healthcare
An audit tool has been successfully piloted to measure older mental health service users’ views. Seraphim Rose Patel and colleagues explain.