PERFORMANCE: The Care Quality Commission found the foundation trust was meeting standards relating to dignity and nutrition during a spot check as part of a wider investigation into how older patients are treated.
The regulator checked two “essential standards” of care during an inspection of two wards – Hadfield 3 and Hadfield 6 – at the Northern General Hospital on 23 March 2011.
Inspectors – including a practising nurse – observed how people were being cared for, talked with eight patients, talked with seven staff, and checked records.
The standards assessed were:
- People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run
- Food and drink should meet people’s individual dietary needs
It concluded overall that the Northern General Hospital had passed both of the essential standards of quality and safety the CQC reviewed.
In its report, the regulator said: “We found that people who used the services had their views and experiences taken into account in the way that the service was provided to them and had their privacy and dignity respected.
“Overall, patients told us that staff offered them appropriate support to meet their personal care needs. Patients we spoke to said they had no concerns or complaints about their care or treatment at the hospital.”
It added: “We found the organisation of the mealtimes on the wards were different. On one ward we saw patients experienced a more organised service led by senior staff, which positively affected the patient experience.
“In general we found that people who used the service were supported to have adequate nutrition and hydration to meet their individual needs.”
The regulator visited 100 hospitals as part of its programme of inspections on older patients’ treatment and is currently publishing them in batches, of which this is the fourth.
Care Quality Commission report (see attached, right)
26 May 2011