Staff at clinics in Wales for patients suffering from sensory loss could do more to help visitors, a group of experts claims.
Tony Rucinski, chair of the Royal National Institute for the Blind (RNIB) Cymru, is registered blind and was one of a group of experts the Welsh government asked to look at health care provided to people with sensory loss.
The group’s report recommended making improvements in communication, training, care standards and inspection and complaint handling.
Mr Rucinski said the issues the group had raised were not specifically the fault of the NHS, it was a “reflection of society”.
He said: “When you go and use the eye clinic, to use it you have to take a ticket from a machine which is located on a wall somewhere,” he said.
“When the number on that ticket comes up on a screen, you approach the reception desk which, if you can’t see, that’s a little bit tough, and when you get to that reception desk, the lady will ask you to take a seat which again is a little bit tough.
“You can have some interesting experiences finding a seat with people already sat on them which can sometimes be fun and sometimes not.
“When somebody comes into the room with a white stick, if somebody could maybe say, ‘actually sir, can I give you a ticket’ - little things like that that people could do that might make a little bit of difference.”