A damning report has revealed a culture of bullying and harassment at South East Coast Ambulance Service that managers had failed to address. The report by Professor Duncan Lewis was published today following years of controversy at the trust.
December 2014-February 2015
The trust operates an unauthorised “red three” policy where NHS 111 calls that are routed to 999 services are retriaged, causing delays of up to 10 minutes. It is stopped after commissioners become concerned.
The red three policy becomes public, leading to investigations into how it was approved and its impact.
A report commissioned by the trust reveals chief executive Paul Sutton took the ultimate decision to delay ambulances.
Mr Sutton leaves the trust.
The trust is placed in special measures after being rated inadequate by the Care Quality Commission.
A report into the red three policy finds no evidence of patient harm.
The Daily Telegraph reports independent investigations had uncovered a “culture of fear” in the ambulance service, which allegedly led to two employees attempting suicide. The trust commissions a report on bullying and harassment by Professor Duncan Lewis at Plymouth University.
Daren Mochrie, former director of service delivery at the Scottish Ambulance Service, takes up the chief executive role.
Professor Lewis’ report into the trust’s culture is published.
Bullying, harassment and 'militaristic leadership' exposed at trust
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Timeline: Troubled years at ambulance trust