PERFORMANCE: The Care Quality Commission said the trust passed both of the standards relating to dignity and nutrition it inspected during a spot check as part of a wider investigation into how older patients are treated.
The regulator checked two “essential standards” of care during an inspection at the trust’s Princess Royal University Hospital on 22 March.
Inspector observed how people were being cared for, talked with patients, talked with staff, and checked records.
The standards assessed were:
- People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run
- Food and drink should meet people’s individual dietary needs
It concluded that overall the Princess Royal University Hospital was meeting both essential standards.
In its report, the regulator said: “Following our review of all the evidence provided, staff we spoke to and observed in the wards had an understanding of the importance of respecting and involving people who use the trust’s services.
“We observed staff respecting the privacy and dignity of patients while talking to them in a polite and courteous manner and helping them in their daily activities.”
It added: “Following our review of the evidence provided and observed, the provider was compliant with this outcome. Overall the patients we spoke to on our visit felt they had a good choice and quantity of food and received help when the needed it.
“Risk assessments were carried out on all the patients whose records we looked at.”
The regulator visited 100 hospitals as part of its programme of inspections on older patients’ treatment and is currently publishing them in batches, of which this is the fourth.
Care Quality Commission report (see attached, right)
23 June 2011