Jenny Wilde at Ridouts discusses joint working between commissioning bodies and regulators, and how providers can best deal with scrutiny from regulating bodies.

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Delivering health and social care services is certainly not easy.

Providers have to be able to balance the needs of service users, their families, staff members, commissioning bodies and the regulators while ensuring that the care and treatment they provide is of a consistently high standard.

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While the needs of service users, their families and staff members can be met quite easily - through open dialogue, clear assessment of needs and positive relationships - providers can struggle to satisfy the bodies that purchase their services and the Care Quality Commission, the body that regulates the quality of care provision.

This set of slides discusses the relationship between the parties that have a commercial or regulatory interest in a health and social care service.

‘Delivering health and social care services is certainly not easy’

They also touch on how these bodies will work together during a safeguarding investigation and how information might be shared between them.

More generally the slides address the problem of the differing agendas and powers used by these bodies and how providers of health and social care services might be able to prepare themselves in the event of scrutiny by the CQC, a commissioning body or safeguarding investigators. 

They also contain information on the common difficulties faced by providers in managing these parties.

Jenny Wilde is a solicitor at Ridouts LLP