PERFORMANCE: Surrey and Sussex Healthcare Trust scored an average of 54 for accident and emergence and 52 for inpatients in the “friends and family” test over the first quarter of 2013-14.
This gave it a combined net promoter score from both A&E and inpatients of 52 for the quarter, which was below the national average of 64.
It also had a combined A&E and inpatients response rate of 10.5 per cent for the quarter, compared to the national average of 13.3 per cent.
The first dataset from the patient experience test was published by NHS England on 30 July, covering April, May and June.
The trust achieved A&E scores of a similar range to most other South East Coast trusts but its scores for inpatient wards were the lowest in the region.
For A&E wards, the trust scored 47 in April, 64 in May and 50 in June. The response rate was 3.4 per cent in April, 4.7 per cent in May and 12.8 per cent in June – the government has set a 15 per cent target.
For inpatient wards, it scored 50 in April, 52 in May and 54 in June. The response rate was 16.5 per cent in April, 17.8 per cent in May and 23.1 per cent in June.
The test is based on one question: “how likely are you to recommend our ward/A&E department to your friends and family if they needed similar care or treatment?”
Patients are presented with six responses ranging from “extremely likely” through to “extremely unlikely”, which are linked to scores ranging from 100 through to -100.
Nationally in June 36 wards out of 4,500 across the country scored an overall negative figure, down from 66 in April.
Four wards at East Surrey Hospital scored negatively during the quarter, but these were accompanied by fairly low response rates.
Nutfield ward scored -67 in April, based on three responses. In May, Meadvale ward scored -40, based on five responses, and Capel ward scored -100 based on one response. Lastly, Newdigate ward scored -17, based on six responses, in June.
It was the trust with the second highest number of negative scoring wards in the region behind East Sussex Healthcare Trust, which had five.
30 July 2013