PERFORMANCE: The acute trust has successfully upgraded its care summary records software but the process was “marred” by several IT glitches.
Trust board papers said the Cerner Millennium LC1 (enhanced) Upgrade project “continues to proceed to plan”.
It said the patient administration system upgrade was successfully implemented on 27 February while the “Order Comms and Clinicals elements will be rolled out from the end of May”.
The papers note, however, that: “The lead-up to the LC1(e) cutover weekend was marred by the application of some unanticipated backend functionality which resulted in a number of failures of the UIM Card Management System over a five day period which prevented smartcard PIN resetting for several hours each time.”
They add: “At around 4:30am Monday 28th there was an unrelated trust proxy server failure which prevented access for system users until it was resolved at 9:00am.”
Overall, the report on the upgrade notes that the “primary initial issue” for users was that some pre-installed software components had not successfully installed on a number of PCs, preventing access for users.
The report said: “Once identified a comprehensive programme of resolutions was enacted and the issue was resolved.”
It continued: “As anticipated the majority of issues following the cutover have been related to smartcards and associated user roles which have been addressed by the project team and back office.”
But it adds: “The decision to immediately link the smartcard management to the trust payroll system has proved an additional complication which has impacted some individual users and their roles.”
The trust highlighted that its project team personnel were “unstinting in their efforts and dedication” to achieving a successful deployment of the upgrade.