Ipswich Hospital NHS trust found wanting by CQC

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PERFORMANCE: The Care Quality Commission has found Ipswich Hospital NHS trust was not meeting the essential standards it reviewed, as part of a nurse-led inspection on dignity and nutrition.

The regulator identified the need for improvements in the two areas it looked at:

Outcome 1: People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run
People who use the service are not assured that they will be provided with respect, dignity and privacy by the staff during their stay in hospital.
During the inspection of two wards at the hospital the CQC found there was a clear disparity in management, practice and the way that peoples care, treatment and support were made available to them.
Overall, the CQC found that improvements were needed for this essential standard.

Outcome 5: Food and drink should meet people’s individual dietary needs
People who use the service are not assured that the food and drink that is provided will meet all their nutritional needs.
Although the hospital has appropriate nutritional risk assessment in place, care planning is limited. Dietitians are available at times but the number of bedside staff available to assist people to eat their meals is limited. The CQC noted during the inspection that minimal hand washing practices were carried out by both staff and people using the service.
Overall, the CQC found that improvements were needed for this essential standard.

The CQC said: “We have asked the provider to send us a report within 28 days of them receiving this report, setting out the action they will take to improve. We will check to make sure that the improvements have been made.”