PERFORMANCE: Ipswich Hospital expects to fail on a patient experience targets linked to part of the value of its contract.
The trust’s annual patient experience report said it had agreed with NHS Suffolk that part of the 1.5 per cent of its contract linked to commissioning for quality and innovation (CQUIN) indicators should reflect its performance on the National Inpatient Survey.
It said the award required that “the hospital achieves improvements against five key questions” compared with its 2009 performance.
The report said: “The trust has been informed of the CQUIN scores for the 2010 survey and they show that improvement in performance against the five CQUIN questions has not been achieved. This is despite indications via the in-house survey system that the scores for these questions have been very good throughout the year at over 80 per cent.
“These in-house results have been monitored via the Patient Experience Group and clinical quality performance reporting to NHS Suffolk. An action plan will support improving the patient experience which will result in achieving improved scores in the 2011 National Patient Survey.”