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Samantha Jones


  • Samantha Jonest, West Hertfordshire Hospitals Trust – winner)
  • Karen Partington, Lancashire Teaching Hospitals Foundation Trust – highly commended
  • Catherine Beardshaw, Aintree University Hospital Foundation Trust
  • Andrew Burnell, City Health Care Partnership
  • Tony Chambers, Countess of Chester Hospital Foundation Trust
  • Marianne Griffiths, Western Sussex Hospitals Foundation Trust
  • Dr Linda Harris, Spectrum Community Health
  • Jonathan Lewis, Bromley Healthcare
  • Hugh McCaughey, South Eastern Health and Social Care Trust
  • Clare Panniker, Basildon and Thurrock University Hospitals Foundation Trust
  • Tracy Taylor, Birmingham Community Healthcare Trust

Samantha Jones, West Hertfordshire Hospitals Trust

The judges described her as “a passionate, values-driven leader, uncompromising about patient safety with the courage to have honest conversations”.

Sam Jones has been credited with single handedly creating a climate that is open, honest and transparent; placing a high value on frontline staff; and challenging processes while seeking and offering solutions for doing things better.

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All the initiatives she has spearheaded since joining the trust have the patient at their heart. 

Operation Onion, a daily forum for staff, patients and the public, designed to “peel back the layers” of processes and improve patient safety and experience, sends out a clear message that the trust refuses to accept the status quo and is constantly moving forward.

With a focus on making senior leadership accessible, the executive team is encouraged to do regular walkabouts, giving them the opportunity to talk to frontline staff and patients, as well as weekly Talk Time sessions in the canteen.

Respected by her executive team, patients and frontline staff, Sam is approachable, easy going and willing to help anyone get ahead.

The trust values are embedded into daily practices because of her relentless drive and vision.