PERFORMANCE: The Care Quality Commission found the trust was meeting standards relating to dignity and nutrition, but also noted minor concerns on both, during a spot check as part of a wider investigation into how older patients are treated.

The regulator checked two “essential standards” of care during an inspection of two wards – Seymour Unit and Ward 2 – at the trust’sTrafford General Hospital during the spring.

Inspectors – including a practising nurse – observed how people were being cared for, talked with patients, talked with staff, and checked records.

The standards assessed were:

  • People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run
  • Food and drink should meet people’s individual dietary needs

It concluded overall that the Trafford General Hospital had passed both of the essential standards of quality and safety the CQC reviewed but, to maintain performance, it suggested some improvements were made on both.

In its report, the regulator said: “Practices were mixed and there were some instances where privacy, dignity and independence were not encouraged or upheld.”

It added: “Patients’ had access to adequate food and drinks however support given to enable patients to eat and drink varied.

“Staff did not consistently record or take action for all relevant information about peoples’ nutritional needs which could lead to a risk that changes may not be identified or acted on quickly.”

The regulator visited 100 hospitals as part of its programme of inspections on older patients’ treatment and is currently publishing them in batches, of which this is the fourth.