PERFORMANCE: The Care Quality Commission said the foundation trust passed both of the standards relating to dignity and nutrition it inspected during a spot check as part of a wider investigation into how older patients are treated.
The regulator checked two “essential standards” of care during an inspection at the trust’s University College Hospital and Elizabeth Garrett Anderson Wing on 9 March.
Inspectors observed how people were being cared for, talked with patients, talked with staff, and checked records.
The standards assessed were:
- People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run
- Food and drink should meet people’s individual dietary needs
It concluded that overall the trust was meeting both essential standards.
In its report, the regulator said: “The trust ensures that patients using their services understand the care, treatment and support available to them and can express their own views about the care and services they are receiving.
“The views and experiences of people who use the services are taken into account in the way the service is being provided.”
It added: “University College London Hospital NHS Foundation Trust ensures that nutritional needs of people who use the service are being met.
“People who use the service were generally satisfied with the food and nutrition provided. Those that needed assistance received it.”
The regulator visited 100 hospitals as part of its programme of inspections on older patients’ treatment and is currently publishing them in batches, of which this is the fourth.
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Care Quality Commission report (see attached, right)
2 June 2011