PERFORMANCE: The Care Quality Commission found the trust was meeting standards relating to dignity and nutrition, but also noted minor concerns on the nutrition standard, during a spot check as part of a wider investigation into how older patients are treated.
The regulator checked two “essential standards” of care during an inspection of two wards – 518 and 411 – at the trust’sQueen Elizabeth Hospital during the spring.
Inspectors – including a practising nurse – observed how people were being cared for, talked with patients, talked with staff, and checked records.
The standards assessed were:
- People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run
- Food and drink should meet people’s individual dietary needs
It concluded overall that the Queen Elizabeth Hospital had passed both of the essential standards of quality and safety the CQC reviewed but, to maintain performance, it suggested some improvements were made on nutrition.
In its report, the regulator said: “People who use the service have their dignity and privacy respected during direct care.”
It added: “People receive a hot nutritious meal each day, and the support they need to eat it. Detailed nutritional assessments and records are kept for most people, but some records did not always show an accurate account of food and fluid offered and taken.”
The regulator visited 100 hospitals as part of its programme of inspections on older patients’ treatment and is currently publishing them in batches, of which this is the fourth.
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Care Quality Commission report (see attached, right)
15 June 2011