Listening to the views of staff and patients will be crucial in ensuring a foundation trust moves forward in the right way as it aims to save £50m over the next five years, its chief executive has said.
University Hospitals of Morecambe Bay Foundation Trust is due to launch a public consultation this year as part of its ongoing review of the services provided at its sites, including Furness General Hospital.
Chief executive Jackie Daniel, was appointed in August following years of problems at the trust. She said 2013 would be a “year of transition” as it sought to set the way services are delivered in the future, adding: “So it is important we get it right.”
She said: “My first hope is that we seize and make the most of this opportunity. To do this, we will need to engage with staff and our communities in order to decide what is provided by our hospitals in the future.”
She said the trust would be redesigning its complaints and customer response systems to make sure it listened to the views of patients and their families.
Ms Daniel added that she also hoped the review would result in a service that was integrated with other health, social and community care providers.
4 January 2013