PERFORMANCE: The Care Quality Commission found the trust was meeting standards relating to dignity and nutrition, but also noted minor concerns on both, during a spot check as part of a wider investigation into how older patients are treated.

The regulator checked two “essential standards” of care during an inspection of two wards at the trust’sManor Hospital on 13 April 2011.

Inspectors – including a practising nurse – observed how people were being cared for, talked with patients, talked with staff, and checked records.

The standards assessed were:

  • People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run
  • Food and drink should meet people’s individual dietary needs

It concluded overall that the Manor Hospital had passed both of the essential standards of quality and safety the CQC reviewed but, to maintain performance, it suggested some improvements were made on both.

In its report, the regulator said: “Patients generally received care and treatment in a way that respected their privacy and dignity. Lapses in practice compromised this.”

It added: “Patient’s nutritional needs were being considered in a way which ensured that they get the nutrition they needed. Patients may not always receive the fluids they need and this could impact on their health and wellbeing.”

The regulator visited 100 hospitals as part of its programme of inspections on older patients’ treatment and is currently publishing them in batches, of which this is the fourth.

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