PERFORMANCE: Warrington and Halton Hospitals scored significantly worse than average on three questions in the 2012 NHS inpatient survey, and significantly better than average on two.

Results published by the Care Quality Commission this week show the trust scored worse than average on the following questions:

  • While you were in the [accident and emergency] department, how much information about your condition or treatment was given to you?
  • Was your admission date changed by the hospital?
  • Did the doctors or nurses give your family or someone close to you all the information they needed to care for you?

It scored better than average on the questions:

  • Had the hospital specialist been given all necessary information about your condition/illness from the person who referred you? and
  • Did hospital staff discuss with you whether additional equipment or adaptations were needed in your home?

Source

Inpatient Survey report

Source date

April 2013

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