PERFORMANCE: The Care Quality Commission found the trust was meeting standards relating to dignity and nutrition during a spot check as part of a wider investigation into how older patients are treated.

The regulator checked two “essential standards” of care during an inspection of wards at the trust’s West Middlesex University Hospital on 28 April 2011.

Inspectors – including a practising nurse – observed how people were being cared for, talked with patients, talked with staff, and checked records.

The standards assessed were:

  • People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run
  • Food and drink should meet people’s individual dietary needs

It concluded overall that the West Middlesex University Hospital had passed both of the essential standards of quality and safety the CQC reviewed.

In its report, the regulator said: “Patients receive care which is tailored to their needs and preferences. They are given the opportunity to be involved in the planning of their care and treatment and are supported by staff who have received the appropriate training.

“Staff respect patients’ privacy and dignity and follow established procedures to ensure that this is upheld at all times.”

It added: “On the basis of the evidence provided and our own observations, the provider was compliant with this outcome. Overall, the patients we spoke with on our visit found the choice and quality of food to be of a good standard and received appropriate support with eating.

“Assessments were regularly updated. The trust has taken action to ensure that mealtimes are no longer disrupted.”

The regulator visited 100 hospitals as part of its programme of inspections on older patients’ treatment and is currently publishing them in batches, of which this is the fourth.