PERFORMANCE: The Care Quality Commission found the trust was not meeting standards relating to dignity and nutrition during a spot check as part of a wider investigation into how older patients are treated.

The regulator checked two “essential standards” of care during an inspection of two wards – five and 11 – at the trust’s Alexandra Hospital on 22 March.

Inspectors – including a practising nurse – observed how people were being cared for, talked with five patients, talked with eight staff, and checked records.

The standards assessed were:

  • People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run
  • Food and drink should meet people’s individual dietary needs

It concluded overall that the Alexandra Hospital had not passed either of the essential standards of quality and safety the CQC reviewed, and noted moderate concerns in both areas.

In its report, the regulator said: “People who use the service do not always have their privacy and dignity respected.

“Although we saw some people being treated respectfully, this was not consistent and people had to wait for attention after they has pressed call bells.

“Confidential matters were discussed where they could be overheard, so that privacy was not maintained, and some people were not given the information they needed.”

It added: “People who use the service are not adequately supported and are at risk of poor nutrition and dehydration.

“Nutritional risks are identified on admission but the poor standards of review and ongoing monitoring mean that care planned may not always accurately reflect the current care needs of the people who use the service.”

The regulator visited 100 hospitals as part of its programme of inspections on older patients’ treatment and is currently publishing them in batches, of which this is the fourth.

Care Quality Commission report (see attached, right)

26 May 2011

Worcestershire Acute Hospitals NHS Trust

PERFORMANCE: The Care Quality Commission found the trust was not meeting standards relating to dignity and nutrition during a spot check as part of a wider investigation into how older patients are treated.

The regulator checked two “essential standards” of care during an inspection of two wards – five and 11 – at the trust’s Alexandra Hospital on 22 March.

Inspectors – including a practising nurse – observed how people were being cared for, talked with five patients, talked with eight staff, and checked records.

The standards assessed were:

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run

Food and drink should meet people’s individual dietary needs

It concluded overall that the Alexandra Hospital had not passed either of the essential standards of quality and safety the CQC reviewed, and noted moderate concerns in both areas.

In its report, the regulator said: “People who use the service do not always have their privacy and dignity respected.

“Although we saw some people being treated respectfully, this was not consistent and people had to wait for attention after they has pressed call bells.

“Confidential matters were discussed where they could be overheard, so that privacy was not maintained, and some people were not given the information they needed.”

It added: “People who use the service are not adequately supported and are at risk of poor nutrition and dehydration.

“Nutritional risks are identified on admission but the poor standards of review and ongoing monitoring mean that care planned may not always accurately reflect the current care needs of the people who use the service.”

The regulator visited 100 hospitals as part of its programme of inspections on older patients’ treatment and is currently publishing them in batches, of which this is the fourth.

Related files/tables