Managers told to 'relax' over online criticism

By Jo Stephenson2011-03-03T00:00:00

Managers have been told to respond more honestly to critical feedback on the internet in order to improve services, following an analysis of online comments.

You need to be a subscriber to read more

Subscribe for unlimited access

With a HSJ subscription you’ll unlock:

All HSJ news by sector, topic & region
Breaking News announcements
App for mobile and offline reading
Comment and Daily Insights newsletters
Regional roundup newsletters
Unrestricted access to ‘Ask HSJ’ - AI assistant - AI assistant
10 expert briefings every fortnight (Premium only)

to HSJ

Already a subscriber? Sign into your account here