All Your ideas and suggestions articles – Page 13
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HSJ Knowledge
Electronic patient records
In the third quarter of 2009 Newcastle upon Tyne Hospitals foundation trust plans to go live with its new electronic patient record.
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HSJ Knowledge
Customer care
April 1 saw the introduction of a new unified system for complaints about health and social care. The new system is designed to be more streamlined and complainant focused with an emphasis on local resolution.
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HSJ Knowledge
Health inequalities evaluation framework
In September 2008, NHS Westminster commissioned Shared Intelligence and Gillian Granville Associates to develop an evaluation framework. The purpose was to shape the development and delivery of the health inequalities and health promotion programmes, and build the local evidence base of effectiveness.
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HSJ Knowledge
Equal pay
Any trust involved in the NHS equal pay litigation will need to act with far greater haste if they want to avoid costly appeal hearings.
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HSJ Knowledge
The 18 week target
Eighteen weeks is one of the biggest successes of the NHS in the last decade. Only a handful of trusts have missed the target and more than 90 per cent of patients across England are now treated within four and a half months of referral. It’s all a long way ...
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HSJ Knowledge
Continuing care
Helping patients settle happily into the right long-term care setting is a key dimension of health and social care. Getting it wrong means needier patients, angry families, and spiralling costs.