Patient experience

It’s official. The NHS has discovered “the patient experience” and it has moved from a position of inconsequential “soft data”, usually relegated to the “touchy-feely” domain, to being a hard reality at executive and policy levels.

You need to be an HSJ subscriber to read more


Subscribe to read the full article

With an HSJ subscription you’ll get access to:

  • Expert Briefing newsletters, covering nine topics and regions
  • Weekly Catch Up – a summary of the week’s most important stories
  • Unlimited access to
  • The HSJ app

Enquire about multi-user access