Why NHS volunteering is all round value
Aintree is one of many trusts that both benefit from and give advantages to volunteers, reports Alison Moore
Discharge notes: how to save time and reduce errors
The problem of delays in GPs receiving patients’ discharge details is being resolved across Cheshire through a shared electronic communications system
Understanding patient costs video masterclass
Patient-level costing offers a way to reduce unnecessary variation in the cost of care. Watch HSJ’s free online masterclass to learn more.
Patient experience: what counts for the customer?
A satisfaction score system used by businesses is highly relevant to the NHS, say Richard Ingleton and colleagues
Take action to avoid coroners’ reports
Coroners produce rule 43 reports into deaths to prevent future fatalities. Providers must follow a number of steps to stay out of them, says Adam Hartrick
Assessment centres: do your staff measure up?
A London foundation trust used assessment centres to ensure its frontline managers were on-message and up to the job. This is how they did it
Major injury: how regional units take the crisis out of trauma
A group led by the Royal College of Surgeons has studied the benefits to patients and managers of a regionalised response to major injury. Helen Mooney reports
Book Review: Now you see it
Look here for tips on dashboards that simply do their job, says Stephen Black
A costing system where every patient counts
Patient-level information and costing collects data in a way that engages clinicians in improving efficiency. Louise Ross and Jennifer Butcher explain
The national standard for intermediate care
A successful pilot audit of standards in intermediate services is expected to be rolled out on a national scale, writes Lynne Greenwood
Assisted suicide: life and death in the balance
Policy on the position of anyone who assists in a suicide is slowly changing, but health and care professionals must not run ahead of the law, says Corinne Slingo
Out of hours contact can prevent unnecessary admissions
People with long term conditions who can contact a clinician fast may avoid going into hospital, reports Alison Moore
Useful links
Patient Safety Videos
Child health: getting services right for children and adolescents
The NHS is not very good at focusing on children and young people. The question is why? While we have stopped seeing children as small adults, we have yet to properly recognise the needs of adolescents and people in early adulthood. There is a lot to do to improve outcomes.
